Skip to main content

Common Errors

Some solutions to common errors in SQL Connect.

Black / Blank Screen​

Certificate Issues​

Windows 7​

  1. Download the certificate from ISRG-ROOT-X1.

  2. Run the certificate file, you will see a windows as below.

    windows-7-certificate-issue-1.png

  3. Install the certificate. Select the second option, click Browse.

    windows-7-certificate-issue-2.png

  4. Select Trusted Root Certificate Authorities.

    windows-7-certificate-issue-3.png

  5. Reboot PC.

Windows 10​

  1. Update to latest Windows 10.

    windows-10-certificate-issue-1.png

  2. Download the certificate from ISRG-ROOT-X1.

  3. Run the certificate file, you will see a windows as below

    windows-10-certificate-issue-2.png

  4. Install the certificate on Local Machine.

    windows-10-certificate-issue-3.png

  5. Select the second option, click Browse.

    windows-10-certificate-issue-4.png

  6. Select Trusted Root Certificate Authorities.

    windows-10-certificate-issue-5.png

  7. Reboot PC.

Empty Homepage​

not-registered.png
  • If you see the above screen, it indicates that your account is not activated yet. Kindly contact your dealer or our support team for further checking.

Sign in error​

google-error-1.png
google-error-2.png
  • if you see errors like above, you will have to check your email's date of birth. Google classifies email which has an age less than 18 years old as child. With a child email, you are forbidden from entering many websites available in the web including our SQL Connect services.
  • Besides, make sure no Family Link email is used.

There is no default printer selected​