Common Errors
Some solutions to common errors in SQL Connect.
Black / Blank Screen
- Perform session reset following the steps: Reset Session
Certificate Issues
Windows 7
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Download the certificate from ISRG-ROOT-X1.
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Run the certificate file, you will see a windows as below.
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Install the certificate. Select the second option, click
Browse
. -
Select
Trusted Root Certificate Authorities
. -
Reboot PC.
Windows 10
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Update to latest Windows 10.
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Download the certificate from ISRG-ROOT-X1.
-
Run the certificate file, you will see a windows as below
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Install the certificate on Local Machine.
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Select the second option, click
Browse
. -
Select
Trusted Root Certificate Authorities
. -
Reboot PC.
Empty Homepage
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- If you see the above screen, it indicates that your account is not activated yet. Kindly contact your dealer or our support team for further checking.
Sign in error
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- if you see errors like above, you will have to check your email's date of birth. Google classifies email which has an age less than 18 years old as child. With a child email, you are forbidden from entering many websites available in the web including our SQL Connect services.
- Besides, make sure no Family Link email is used.
There is no default printer selected
- Do a reset on the user session: Reset Session