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Troubleshooting

Solutions to some common errors in Private Cloud.

"Access Denied" when login SQL Account / SQL Payroll​

access-denied-1.png

  • If you face the above error, kindly change the "Database Engine" in .dcf file from Firebird Standalone Database to Firebird Server.

    access-denied-2.png

Bridge Network Failure​

  1. Visit Control Panel > Network and Internet > Network and Sharing Center

  2. Click Change Adapter Options

    bridge-1.png

  3. Look for adapters named Ethernet and vEthernet (Bridge)

    bridge-2.png

  4. Right click and check the properties of each adapter.

  5. For Ethernet, it should have the following CHECKED ✅ (Example shown below):

    • Microsoft LLDP Protocol Driver
    • Hyper-V Extensible Virtual Switch
    bridge-3.png

  6. For vEthernet (Bridge), it should have the following UNCHECKED (Example shown below):

    • Microsoft Network Adapter Multiplexor Protocol
    • Hyper-V Extensible Virtual Switch
    bridge-4.png

Hyper-V Service Not Running​

  1. Open Services (search services in Windows search)

  2. Look for a service called Hyper-V Host Compute Service

  3. If the service status is not Running, right click and start it.

    hyper-v-status.png

SQL Connect Virtual Machine Not Running​

  1. Open Hyper-V Manager (search hyper-v in Windows search)

    vm-status-1.png

  2. Look for a virtual machine with the name SQL Connect.

  3. Make sure it's running.

  4. If it's state is some state other than running, right click on the virtual machine, and click Start.

    vm-status-2.png

Windows Defender Not Running​

  1. If the service is not running, you have probably install third party antivirus in your server.
  2. Antivirus like Kaspersky, Avira, Avast and so on are considered as third party antivirus.
  3. These antivirus acts differently in different operation and the outcome is unpredictable.
  4. What you can do is, uninstall it and restart your server. If the issue persist after uninstall, kindly contact our dealer / support.